Support

24/7 Online Technical Support

Because Lead Telecom network doesn't get “paid time off.”

Defined tools which permit to our NOC Staff determine actions over real-time traffic and routes. These provide a level of customization that is tailor-made to meet the needs of customers/providers business :

  • 24x7 NOC Service Desk
  • 24x7 NOC Monitoring
  • Incident & Problem Management
  • Proactive Routing Vs TT's and LCR

If our network, routes or voice quality - or even a part of it - go down, that translates into lost productivity, decreased customer service and satisfaction, and ultimately, reduced profits. That's why, every day, all day, our NOC manages the 24x7 demands of our customers and providers, delivering :

  • Significant reduction in downtime
  • Immediate management of incidents occurring around the clock
  • Increased productivity and job satisfaction for your network and IT support staff
  • Increased end-user / customer satisfaction

We only report on what makes sense - whether it's every incident, or only major alarms. Depending on the selected level of service, our NOC staff can merely report or troubleshoot or escalate - either to our expert staff or yous. We'll do what works best for your business. And getting started is easy - we'll walk you through every step of the way.