Change the settings so that the image size is reduced. For details, see Scanner Connection Method. As users shared the following issue on Microsoft forum as : “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops.Scanner then hangs and it takes Task manager to end task before I can … scanner not working after Windows 10 upgrade. If IJ Scan Utility Lite or the application is running, exit it. Change the settings so that the image size is reduced. Reduce the resolution or output size and scan again. Change the settings so that the image size is reduced. The user originally stated the following on the Microsoft Forum, “Using the Canon software for Windows 10 (64bit) I press preview scan and the scanner runs through its cycle and produces a preview, I then press Scan, the scanner gets 28% of the way down the bed and stops. In some instances, third-party applications can interfere with your hardware and cause Cannot communicate with scanner message. To ensure it is running, from the Start menu on your computer, select All Programs, then Canon Utilities, then IJ Network Scanner Selector EX (folder), then IJ Network Scanner Selector EX (program). Hi LauraKosmos, You will need to have the Canon IJ Network Scanner Selector running on your computer in order to scan wirelessly. Before trying to resolve the scanner issue we would strongly advise that you first run a malware scan and removal tool, as it is highly possible that something malicious may have caused corruptions with your printer software or within Windows file system. Windows 10 - Canon Scanner unable to scan error- cannot communicate with scanner for these reasons: scanner is turned off (it is not), USB cable is disconnected (it is not) Original Title : Windows 10 - Canon Scanner The supplied USB cable is for the scanner only. It cannot be used for other devices. The memory required to start IJ Scan Utility cannot be obtained; exit other applications. After your PC restarts, check if the problem is still there. If you don't see IJ Scan Utility in the Start menu, you can find it here: C:\Program Files (x86)\Canon\IJ Scan Utility\SCANUTILITY.EXE Network environment If you have more than one scanner or have changed from a USB connection to a network connection, you'll need to set the network environment from the IJ Scan Utility. If the scanner is not listed in the application, the driver is not installed properly. Connect the Type-C side to the scanner. 153: The image you attempted to scan is in a size that cannot be opened in the specified application. 157: Cannot communicate with scanner for these reasons: - Scanner is turned off. To fix this problem, users are suggesting to disable all startup applications and services. Connect the USB cable supplied with the scanner to a USB 3.0 or higher port. 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