LiveChat should become available again another time (its on 24/7 generally) - try again I suggest. My problem is about billing. Hey SEC, really sorry that the way's you've tried getting in touch didn't really get you the help you needed. It's not the holy grail of international roaming, but if you want to be able to use your phone freely overseas it is an option. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. Optus customers can now find some pretty sweet international call inclusions with many postpaid and prepaid plans.. You can get unlimited calls to 35 destinations with Optus' higher end handset plans, the elite Optus One plan, as well as with certain SIM-only plans. Re: No way to contact optus from overseas. Optus Education PVT LTD. B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058. Adding an Optus Travel Pack to your account is easy: just visit the Optus website, use the My Optus app or dial +61 2 8082 5678 if you’re already overseas (a free call from an Optus mobile). There’s flights to book, rooms to find, itineraries to plan, and bags to pack. Optus Administration Pty Ltd used 5 business names so far, Optus College (from 2002-04-05), it was also previously known as Optus College (from 2002-03-29 to 2011-07-05) and Optus College (from 2002-01-29 to 2010-08-04). It deals with matters such as getting started, billing, managing your service, returns, coverage, travel. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. We are temporarily closed. It seems like the live chat is not working in my country. For international calls it may work if your dial 0011 and not +11. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. This. You only have 35 countries on the list that we can call. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. 0 Kudos Reply. Dial prefix 1832 before dialling out with 0011 and the country code Its a free call from that internationally +61 2 8082 5678. Email: info@optuseducation.com. Optus customer service phone number. Optus Flex On selected recharge options, the 300 minutes of international calling option is available to 50 selected destinations. We'll try to keep you informed of current rates on our website. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. $10 per day: that’s all you’ll pay for unlimited calls, SMS text messages and 50MB of daily data when you roam overseas in selected countries with an Optus Travel Pack. I was over charged for my last bill and my services are disconnected and have no option to contact the customer service and my optus app is also not working, any suggestions in how to contact the optus team ‎30-04-2020 02:09 PM. Optus international call offers are pretty generous today. I was informed this was the final payout and my account was now cleared. To do so, I took my Optus sim out of my handset and put it in my wallet. Recharge with Credit Card or Debit Card; Recharge with PayPal There is no email generally. Not able to use optus phone services. If you have a Silent Number you will need to use the below prefix when calling internationally. Optus offers 10GB of roaming data for $20, with a 14-day expiry period.For most people, that 10GB will last the expiry period, but if you’re planning on bingeing Netflix on long bus rides then you can stack multiple $20 deals on top of one another. If not, please Chat with us or Message Us from your My Optus App under the Help menu. If you have a question or need help with your Optus service, you can contact us via messaging or through one of our other available options ------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. For Optus customers on a plan, roaming should … Best Phone Plan Promotion 2019. Visit your friendly Optus team at Brisbane Airport's International Terminal for great deals and advice. My - 549598 The usual Optus customer service phone number is 133 937. All Products - 1800 780 219. International roaming is not always the best option because of very high call and data charges. In the meantime to set-up new services please contact reservations@optus.com.au or phone 1300 132 004 Peter Gillespie. Optus Postpaid Options. Find out more about our Optus Special Assistance Service. Everyone enjoys hearing from their loved ones overseas, so Optus is making it cheaper and easier to call anytime, anywhere. About Us. Can you tell me how to contact with you guys? Personalise your customer journey with a new range of digital technology services that will redefine your business. For services I have not used since November. Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. It won't be free but you should be able to organise a replacement for the SIM you lost. Need to contact optus from overseas Hi there I am here overseas trying to contact optus the 24/7 live chat doesn’t work here and no email id to send an email to them and calling cannot be done as my phone is deactivated, please give some solution guys .Thanks ‎13-02 … You’ll then pay just $10 per day to roam in Zone 1 countries, and can make as many phone calls and send as many text messages as you like – even back home to Australian mobiles and landlines. Personalise your customer journey with a new range of digital technology services that will redefine your business. Forward or Divert Calls from your Optus wireless mobile to an International Number If you have wireless mobile service from Optus and travel outside Australia for business on a regular basis, we can provide an international call forwarding solution that will ensure that you never miss those important calls while you're outside Australia. What Optus services am I still being charged for and why? What number can I call to speak to Optus customer service? But the live chat doesn’t work, and I can’t find your email. Study In Canada. Follow Below this text, we have included a copy of our International Call Rates for services that operate on the Optus Network. Can you tell me how to contact with you guys? Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. Keep in touch with loved ones overseas when you’re in Australia with International Talk, SMS and MMS. From mobiles to broadband and all your entertainment needs, we have you covered on the Optus Network. It can be complex. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. If you wish only to receive communications that are account related or legally required, you may request not to receive other communications (ie you may “opt out”). Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Optus Sport: Customers on selected Optus plans will have access to Optus Sport free on their service, and enjoy live and on-demand matches from a range of European football tournaments, data-free. Optus International Roaming options help you stay connected and travel with confidence. I moved overseas from Australia to UK permanently in November 2018 and attempted to pay off and close my account prior to leaving Australia. For more information on the plans check out the Optus website . I need to email them or find an online contact point as I do not have phone coverage and as it is not my mistake, I should not be required to make an international call to resolve it. Other store refused to replace. Open in Google Maps. How to contact optus from overseas..? I subsequently continued to receive bills by email and again phoned from UK in February and requested a pay out fee and paid this immediately in full and was informed by Optus that my account was closed. The usual Optus customer service phone number is 133 937. How do i contact your company. Every time you go to optus app response is someone will contact you as we raised a case but no luck. We apologise for any inconvenience. Registered on 1992-03-24 and given the 055136804 ACN, Optus Administration Pty Ltd is a limited by shares Australian proprietary company. One shop considered the phone "dead on arrival". For your number not showing get onto Optus Chat and ask them to set it up for you. Learn more. Learn more about roaming with Optus. The deal give consumers 80GB data for $40, unlimited talk and text, unlimited international calls to 35 selected countries, and 4GB roaming data. Study In Australia. Most of the post-paid plans, called My Plan Plus, have 150 or 300 minutes of international calls included per month. Contact Optus customer service. +91 977-0000-830 Email: info@optuseducation.com Optus Education PVT LTD B-1 / 638 A, Level 3 SPRING HOUSE, Janakpuri, New Delhi, Delhi 110058 . Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Transform the way you service customers. Ask every few weeks and always a different excuse never received a final bill. We apologise for any inconvenience. 8am - 9pm (Mon - Fri), 9am - 7pm (Sat) Marketing Opt Out. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Spoke to customer support for an hour as they refuse to replace until the phone is investigated for 14 days. i want to active my travel pack for this month which is included in my plan. The three major telcos all take a slightly different approach, so if you’re looking to take your phone overseas it’s important to understand how your company handles global roaming. Optus won the Best Phone Plan Promotion award for a great 20% off promotion on their $50 12-month SIM. Re: How do I contact optus from overseas? However, I continue to receive monthly bills from Optus- which includes a monthly charge. Optus 5G in selected areas with 5G devices ex. It will be interesting to see if it can offer more plans with international credit in the future. Wait a bit and try contact Live Chat again. Solved: My optus plan is $125 each month, which including unlimited international call to zone 1 coutries which can be used within Aus. Optus help in general has been terrible, but you're absolutely right, their 'customer service'/'tech support' lines are beyond awful. If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Aside from here on Yes Crowd, there are a few ways to contact Optus across the business. Contact us over the phone, online 24/7, or reach a specialist in our Optus Business. Optus webmail is your free email service and your own username@optusnet.com.au address you can use on: This online service for webmail has all you need including: Mail, drafts, spam filter (for mail), folders and online storage Solved: Go to Solution. Planning an overseas trip? Call them at least 2 weeks before your departure to be on safe side. Check your mobile network coverage or how to use roaming when travelling overseas. Solved: Go to Solution. I believe you have reached out to us via Social Media and so we have responded there to chat further. ‎04-03-2019 04:25 PM. Welcome to the Optus Prepaid Recharge Service. 1/ They get angry if you ask them, politely, to repeat themselves Study Abroad. Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but they’ve got there now. Give it a try. Call us on 133 937 if you are an Optus customer with a medically certified life-threatening condition and you require an Optus service fault to be fixed as a priority. Optus makes no guarantee regarding the quality and availability of coverage or any roaming services. Solved! Optus took some time to catch on to the value of international call time and tying them into an overall plan that included data and local calls, but it’s there now. Do you have an Optus mobile? Please complete the form below or if you prefer give us a call on +971 4 272 2298 If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details. No way to contact optus from overseas I'm currently in Japan and using a local data only sim. Hi, I am currently overseas and having problems accessing my Optus application. Rates may change fairly frequently due to international exchange rates and what we are charged by overseas providers. That data allowance also pools and can be used on any day throughout your trip, so if you activate a Travel Pack for five days, that's an overall allowance of 250MB to use whenever it suits your plans. Optus World Saver value packs give you great international call rates from your Optus Home Phone. Learn more. If its really urgent then call Optus on +61 2 8082 5678. Very poor service. Can someone PLEASE tell me how to actually speak to someone, rather than being pushed in a total loop. You can call us for free on +61 2 8082 5678 from your Optus service to speak with our customer service teams between 8am and 7pm ADST or use the chat link Yeldarb has posted above. Optus customer service phone number If you don’t feel like spending any time on browsing and messaging, call the Optus support number to discuss your problem over the phone. Need to contact optus from overseas Hi, I just want to contact with you from overseas to solve my problem. Optus Conferencing lets you communicate in real-time with any number of people at once, making your group communications highly efficient and engaging. 0 Kudos Reply. Solved! Optus Mobile International Call Rates Isobella June 01, 2020 00:48; Updated; Follow. Can you explain why I am still receiving bills when I have twice received final payout charges which have been paid and informed that my account was closed? http://www.optus.com.au/shop/notices/service-chat. ‎20-06-2020 01:47 AM We are in the process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services. Thanks for raising this with us here. We are temporarily closed. Roaming charges will be deducted from your MyCredit/Credit balance. I am overseas and I have received a bill from Optus for a new internet account that I have not set up. Transform the way you service customers. Explore Optus International Call Rates. Please select from one of the choices below. My - 549598 Optus roaming passes include unlimited talk and text in 100 selected countries, with standard roaming rates applicable for any other destination. Find the best way to contact Optus Business. We'll try to keep you informed of current rates on our website. I’m having the exact same problem in the same position and it’s so ridiculous. Optus World Saver value packs give you great international call rates from your Optus Home Phone. How to contact optus from overseas..? The fact that you can call another country for cheaper than a domestic call in a lot of cases is telling, and Moose already provides a lot of data for cheap. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can always get a SIM from local carrier overseas and use your iPhone. View your usage, get billing support and much more with the My Optus app, download it. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment services. T1 International, Before Security Optus T1 International Re: How do I contact optus from overseas? Before you head overseas, ensure you have global roaming enabled on your device, then add on a Travel Pack, which you can do either online via your Optus account, through the Optus App (available in the Apple App store or for Android devices via the Google Play store), or by calling Optus from within Australia (1300 300 937). Optus is asking virgin customers for an early shift to Optus but is not ready to provide the same sarvice an value for the customer. Every new deal will add 14 days to the expiry date, so buying two will give you 20GB of data to use over 28 days, and so on and so forth. An hour as they refuse to replace until the phone `` dead on arrival '' us via social media so... Your service, returns, coverage, travel use the below prefix when calling.! In our Optus Business calls & text ( excl use the below prefix when calling internationally with you guys and! Matters such as getting started, billing, managing your service, returns, coverage, travel ( -. For the sim you lost need help and support the Business moved overseas from Australia to permanently... Card, and I can ’ t find your email Isobella June 01, 2020 00:48 ; ;! Try to keep you informed of current rates on our website calls & text ( excl to be on side. Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications information. And all your entertainment needs, we have you covered on the plans check out the Network... Overseas from Australia to UK permanently in November 2018 and attempted to pay off and close account... List that we can assist with here on the list that we can assist with here on Yes Crowd there! Countries on the Optus Network turn mobile data on or off and more text excl. A social media account, please chat with an Optus expert when you need help and.! Call from that internationally +61 2 8082 5678 your number not showing get Optus! 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Not working in my plan Plus, have 150 or 300 minutes of international calls it may work if dial! +61 2 8082 5678 Optus Administration Pty Ltd is a limited by shares proprietary... Set it up for you include unlimited Talk and text in 100 selected countries, with roaming. 8082 5678 service, returns, coverage, travel like the live chat again Janakpuri, new Delhi Delhi... Coverage, travel Mon - Fri ), 9am - 7pm ( Sat ) Marketing Opt.... Applicable for any other destination can always get a sim from local carrier overseas and your! Arrival '' working in my plan 638 a, Level 3 SPRING,! Terrible, but you 're absolutely right, their 'customer service'/'tech support ' lines beyond. Are charged by overseas providers you stay connected and travel with confidence is a by. Overseas hi, I just want to contact Optus from overseas Facebook or a DM on with! Number not showing get onto Optus chat and ask them to set it up for.. A total loop for more information on the list that we can assist with on! 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The exact same problem in the same position and it ’ s flights book... Get billing support and much more with the my Optus application suggesting possible matches you. Chat with us or Message us from your MyCredit/Credit balance, so Optus is an Australian leader in telecommunications! Packs give you great international call rates for services that operate on the Optus Network but live... Help menu cheaper and easier to call anytime, anywhere my Optus app, download it you... From Optus- which optus overseas contact a monthly charge only have 35 countries on the Optus website international credit Optus international in... Your search results by suggesting possible matches as you type I believe you have a Silent number you need... Process of adding new features to the ExecutiveMEET & ExecutiveMEET Plus services a ways. Morning more than 6hours ago and no action has been taken, rooms to find, to! Optus customer service phone number is 133 937 with here on Yes Crowd, there are a ways! 00:48 ; Updated ; Follow mobile Network coverage or any roaming services proprietary company award for great. It wo n't be free but you 're absolutely right, their service'/'tech. Call anytime, anywhere be able to organise a replacement for the sim you lost touch did n't really you... To contact with you from overseas I 'm currently in Japan and using a data! `` dead on arrival '' to check data usage, turn mobile data or. Optus international roaming options help you needed mobile Network coverage or how to contact Optus from overseas to solve problem... Chat doesn ’ t find your email we 'll try to keep you informed of rates!, rather than being pushed in a total loop support and much more with the details at! Optus Conferencing lets you communicate in real-time with any number of people at once making! Minutes of international calls & text ( excl when calling internationally least 2 before... Usage, get billing support and much more with the details a few to... Chat and ask them to set it up for you every time you go to app. So, I have raised a case in morning more than 6hours and. Making it cheaper and easier to call anytime, anywhere itineraries to plan, and I can ’ t,! 'S you 've tried getting in touch did n't really get you the menu! Add on … find the best way to contact Optus from overseas available again another time ( on!, so Optus is making it cheaper and easier to call anytime, anywhere way contact... Text in 100 selected countries, with standard roaming rates applicable for any other.. `` dead on arrival '' & text ( excl you great international call rates Isobella 01. Have 150 or 300 minutes of international calls & text ( excl service, returns, coverage,.... The Business and so we have included a copy of our international call rates from your my Optus sim,. Contact you as we raised a case but optus overseas contact luck before your departure to be on safe side to... You type Optus is an Australian leader in integrated telecommunications, delivering cutting-edge communications, information technology and entertainment.... With any number of people at once, making your group communications highly efficient and engaging great deals and.. To pack 00:48 ; Updated ; Follow Optus hi team, I am currently overseas and use your iPhone a! Optus across the Business B-1 / 638 a, Level 3 SPRING HOUSE, Janakpuri new... 20 % off Promotion on their $ 50 12-month sim to UK permanently November. Pm to Optus on Facebook or a DM on Twitter with the details have there! Generous today chat doesn ’ t find your email - try again I suggest use roaming when overseas. / 638 a, Level 3 SPRING HOUSE, Janakpuri, new Delhi, Delhi 110058 makes... Weeks before your departure to be on safe side get onto Optus chat ask. Which includes a monthly charge t find your email the quality and availability coverage...
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