Born and raised in South Georgia, Grundy holds a Master of Science degree in mathematics from the Georgia Institute of Technology. My WD external hard drive just suddenly stopped being recognized by my computer while I was watching a movie. If we were to pick one, Disk Drill seems to be the most well-rounded, offering plenty of customizations and power in an easy-to-use interface. Try a different USB cable and port for power and data supply, especially if the My Passport external hard drive is not showing up in Disk Utility. I've saved quite a lot of important files inside the drive. I used the free download just to see if it would work and it did. If the LED doesn't light up, or if you don’t hear the drive inside the enclosure spin, try connecting another AC adapter with the same voltage and amperage as the original. In this case, people tend to face various unpleasant situations. WD My Passport Ultra is a kind of portable external hard drives manufactured by Western Digital. A very dear friend passed away this morning & the last pics that were taken of him was on it. I tried a different USB port - same problem. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it, It always worked nicely but i haven’t been using it for a while, tonight i tried to plug the 12v adapter into the wall and didn’t launch… also connected 3.0 cable into usb and then it powered up… but still computer won’t recognize it, in any way. Reconnect WD Passport to Mac #2. I used my multi-meter on the power cord to ensure I was getting the right voltage and amps. And, no matter what type of drive problems you do have received with this not recognizable drive, like not formatted or RAW drive errors or the likes, before any format, you are also supposed to rescue lost drive data with data recovery software, especially some free data recovery software online, including WD also said take the bare-bones drive in and show to a tek to buy the propert SATA. Power Adapters for WD Products Powering up an old IDE hard drive externally? If this is a portable then it has no power supply but the normal expansion drive comes with a 1.5A or 2A power supply.. Alternatively, connect the WD drive to another computer to see if the second PC can detect and initialize it. After the hard drive is uninstalled, unplug the USB cable. Yes. Originally plugged it all in to get it set up and got some lights for about 4 seconds until they turned off. So i was going to get a new adapter as soon as i can… i tried to look up into web and or search site but couldn’t find anything…, 12 Volts, 1.5 Amps,18 Watts How can I make an old 2.5" laptop IDE hard drive spin up with out a computer? It has never been dropped or subject to any accident Tech support offered nothing but asking me to try a different outlet. After you clear the exclamation marks in Device Manager, connect the WD external drive to the PC. So, I did a little searching online for possible issues with My Books. Press “Windows”+ “R”, type “diskmgmt.msc” and hit “Enter”, you will access Disk Management interface. If the USB device not recognized problem is solved, it is the USB port that should be blamed. I am not able to read my data in the disk. free Recuva (fast and easy) This is the second WD external drive that stopped powering up. The drive is probably good. I then purchased the complete program which allows you to save as much data that you need to. A WD external hard drive may also experience voltage or current problems when connected to certain USB ports. Diagnose the external hard drive → External hard drive not showing up in File Explorer but in Disk Management. I unplugged it and plugged it back in and noticed the light flicker, but it would not stay on. no mains lead, just plug straight into a USB 3.0 port). Method 6. Nevertheless, using an adapter with specs that are close will enable you to determine if the original AC power source is defective. Since that time, Grundy has written many guides to using various applications that are published on numerous how-to and tutorial sites. Mine did the same thing. Marty, Try backing up your beeping external hard drive Depending on why your hard drive beeps , the specific issue, you may or may not have access to the drive when it’s plugged into your computer. It doesn't show up in My … They are usually more reliable in my experience and a 2 terabyte drive typically goes for around $60 and if you get them off amazon. Then right-click on the unallocated space on your external hard drive and create a new volume on it. Here's what to do if your device is not detected in Windows and Mac. I've changed the USB port but it still not working. Mine worked fine for a few years. Frustrated customer in FL However, when the USB data cable is connected, it will not power up and is not recognized by the pc. Dear All, I have a WD Elements External hard disk, model “WDBABV7500ABK”. This guide will show you how to open it up: Western Digital My Book Mini USB Port Replacement Some of the newer enclosures are not fully Mac compatible, like the Seagate Expansion enclosure, so make sure it will work with Mac before buying. I did how ever find a solution to recovering my data, now I have read that WD encrypts the data on there drives, which is why the drive/ partition showed up but could not read the data. Sounds like the power supply has failed. All you may need is a new external enclosure. I need to buy a new unit very soon, probably something with 3-4 TB capacity. Windows should redetect the controller and install a clean version of its driver. Does anyone have a better solution? There are a wide range of external hard drives in the WD family of devices, making it difficult to know just which model would be right for your data preservation needs. Hello Guys, i tried to power up my Drive wich is a Mybook 2T can’t really tell more about it. Next, move on to your cable and USB port. 1. 100% freeware iCare Data Recovery Free (free and good) To make a long story short here is the solution to recover your data. Let me tell you more about the situation.First the enclosure is powered by an external power supply, the enclosure has a power light, red, that turns green when it recognizes data from the drive. I tried to plug a power adapter (the power adapter was not the one that came with the drive) into the hd when I saw a spark. Part 2. I don’t know whether my answer is still useful for you now. Wait for 1 minute and then reconnect the USB cable. As with any data storage issue, if you hear your external hard drive beeping, but it is still being recognized, make sure to immediately back up the data on it, if at all possible. TestDisk (free and difficult to operate for me) The hard drive gets power and run with a clicking sound. Power adapters for WD Products, sounds weird tho that it power up when i plug data cable… but still pc won’t recognize it …. If your WD hard drive is even not showing up in Windows 10 Disk Management, you could consider whether there is something wrong with the WD hard drive device driver. I took it out today to put more files into it but it won't power up. It coast about 70 bucks, to me that was worth it. Acronis True Image for Western Digital. Before initiating the process to fix the issues with your hard drive, some external drives have power cables or a physical power switch, which should be ON at all times for you to perform operations on the disk. Powered by Discourse, best viewed with JavaScript enabled. It is favored by many Windows users. plugged in, that’s it. If your WD external drive does require an AC adapter, ensure that the connection between the cord and enclosure is secure. For example: Data loss; Overheating hard drive; Hard drive not spinning, light blinking; Critical system failure; 4 methods to fix external hard drive won't power up These can blow up. Press “Windows + R”, input devmgmt.msc, and hit “Enter” to open Device Manager. The fact that they work fine with mouse and keyboard, doesn't necessarily mean that they can power up a hard drive. I’ll let you know what happens. I tried connecting 5v to pin 42 (+5 VDC (Motor)) and 0v to pin 43 (ground) but the drive does not spin up, it just draws around 270mA from the supply. An external hard drive is an excellent way to keep your priceless data safe, and Western Digital (WD) has been in the business of making top-tier external storage devices since 2006. Software for Mac A NEW SMART PERSONAL CONTENT APP: Be among the first to try the EdgeRover™ desktop app! Probably a pretty good idea to try & salvage the drive. Most motherboards have multiple USB controllers or root hubs, and devices may work on some ports, while others connected to controllers with problems may not. Thanks much for your reply. If this drive was still recognizable on another PC, it could be the original PC issues, go check and repair it. My WD External Hard Drive is having a power issue. Recently my 3TB WD My Book gave up and would not power on, this is how I managed to rescue all of my 2.9TB of data despite WD's hardware encryption. The drive is probably good. I've tried initializing it, but it keeps saying "the media is write protected" and wouldn't let me. If it is corrupt and isn't covered by warranty, try going with a Western Digital external hard drive. I saved all my important files on it. However, while it is an excellent external hard drive, users also encounter some issues such as WD My Passport Ultra not showing up, WD My Passport Ultra not detected and WD Passport not recognized. So, it's essential to make it works fine all the time. The light still comes on and it doesn't make any clicking noise, but it just doesn't show up on my computer anymore. © 2019 www.azcentral.com. Backing up important data provides essential access to business files and records in the event of a system failure or disaster. Usb Device not recognized problem is solved, it took about 6 hours to scan my drive Book '' they! Drives not to mention the loss of data but asking me to try & salvage the drive in. Cords and have the same result were taken of him was on it on. Source, such as the Western Digital then purchased the complete program which allows you to determine if anti-malware. All of the data port save as much data that you need to retrieve files... 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